FAQ
Product-related
Q: What types of roti can the roti maker produce?
A: Our roti maker can produce various traditional rotis, such as whole wheat roti, wheat roti, and special rotis with various ingredients (such as sesame, cumin, etc.).
Q: What is the size of the roti maker?
A: Our roti maker has multiple sizes to choose from. The standard size is [specific size] to meet your different production needs.
Q: How long does it take to make one roti?
A: Generally speaking, using our roti maker, it takes approximately 3-5minutes to make one roti, depending on the temperature and ingredients you set.
Q: What is the power of the roti maker?
A: The power of different models of roti maker varies. The common power range is 1800w.
Q: Is this roti maker easy to clean?
A: Yes, the design of our roti maker considers the convenience of cleaning. The baking tray has a non-stick coating. After use, just wait for the machine to cool down and gently wipe it with a damp cloth to clean it.
Purchase and delivery
Q: How to purchase your roti maker?
A: You cannot place an order directly on our website. You can contact us through the contact information on the website to negotiate the details of the order. After reaching a cooperation intention, you can make a purchase.
Q: How soon can it be shipped after purchase?
A: After we negotiate and determine the order, complete the contract signing and payment, generally, we will arrange the shipment within 30days. However, during the peak order period, the shipment time may be slightly delayed, and we will communicate with you in time.
Q: Do you provide international delivery service?
A: Yes, we provide delivery services worldwide. The delivery cost and time will depend on your receiving address and the selected delivery method.
Q: What if there is a quality problem after purchase?
A: We have strict control over product quality. But if you find a quality problem after receiving the product, please contact us within the [return and exchange period]. We will actively solve it for you and provide free return and exchange service or corresponding solutions.
Usage and maintenance
Q: How to operate the roti maker?
A: After you receive the roti maker, there will be a detailed user manual in the product packaging. You can follow the steps in the manual to operate. Briefly, you need to plug in the machine first, preheat it for a period of time, then put the prepared dough into the baking tray, close the lid, and wait for a period of time to make a delicious roti.
Q: How to maintain the roti maker to extend its service life?
A: To extend the service life of the roti maker, it is recommended that you clean the baking tray and the machine surface in time after each use; avoid excessive pressing or collision when the machine is running; when not in use for a long time, please store the machine in a dry and ventilated place.
